Head of Quality Assurance

Leading and Directing the Quality and Assurance Organisation

• Develop, establish, and implement the Quality Strategy, to ensure it meets the business requirements and customer deliverables, as well as ensuring the departmental performance against goals.
• Establish performance measures to provide a line of sight and focus, and demonstrate added value for Quality, and use these measures to monitor performance and identify improvement activities to ensure continued focus, prioritisation of efforts and added value for the benefit of business.
• Work collaboratively with Internal Stakeholders to influence behaviours across the business for quality deliver and the management system.
• Define, promote and embed the model for Quality, to ensure quality is embedded as core business to provide and improved focus on future development by engaging with key Stakeholders.
• Enhance the quality culture across the business by engaging with all relevant Stakeholders, by establishing quality communication on a regular basis, across the business.
• Establish arrangements to manage and deliver the appropriate quality budget and resource plan to align quality resource across projects, operations and core function areas to minimise business risk and deliver a quality management service to scope schedule and cost.
• Act as Head of Profession to develop the Quality Capability and establish a robust quality Competency Framework, enable the alignment and application of resources to provide and coordinate targeted support across the business when needed.
• Develop and establish Quality communications, education, training/coaching programmes for the LLWR Site to promote the value of Quality and establish a strong quality culture.
• To lead and provide guidance of the Quality Capability and deploy the appropriate quality learning from experience.
• Strategically deploy the appropriate arrangements for achieving demonstrable levels of competence, in line with the competency requirements for the role, and for maintaining skill levels through continued professional development and training.
• Maintaining professional links with statutory bodies including LRQA, ISO, etc.

Developing and Sustaining Effective Quality Management including Records Management

• To ensure LLWR has a robust management system in place which meets the requirements of the relevant standards and adequately addresses customer requirements.
• To lead the development of site-wide Management System processes and the generation of improvement plans and programmes, ensuring that the requirements of the business are adequately addressed.
• Leading and managing the development and continuous improvement of the computer-based information systems supporting the Management System Department.
• Enhancing the existing Management System support services to the LLW Repository Ltd by integrating new and improved services to day-to-day management activities.
• To ensure LLWR has a robust records management process which meets requirements and standards including NDA records retention.
• To ensure Quality Assurance resource is available throughout the business including dedicated support to Projects and Container Manufacture and Inspection.
• To ensure effective Quality Assurance processes are in place for Projects and Container Manufacture and Inspection.
• Strategically deploy the arrangements to deliver the key business objectives and project and operational records are managed in compliance with the relevant site processes, legal and contractual requirements.

Assurance

• To lead the development, implementation and delivery of an effective risk-based audit and assurance programme, across LLWR including quality audits, customer and contractor’s audits and the self-evaluation/independent audits programme.
• Develop and deploy the appropriate quality assurance and quality control activities to support the delivery of objectives and incorporating a graded approach to assurance and oversight, based on risk, to enable confirmation that products/outputs and deliverables met the specified requirements.
• Provide confirmation that the products/outputs and deliverables produced by or on behalf of the LLWR meet the specified requirements, through certification and verification of the require inputs, processes and outputs; also ensuring the rejection of non-confirming materials, products or services.
• Deploy arrangements to deliver an appropriate management review process across the business to meet requirements.
• To maintain management oversight of the findings from assurance and audit programmes and participate in scrutiny and review processes.
• To undertake audits, inspections and task observations as required, in accordance with the LLWR assurance programme.
• Leading and managing the development and continuous improvement of the computer-based information systems supporting the Assurance and Audit Departments.
• Enhancing the existing Assurance and Audit Departments’ support service to the LLW Repository Ltd by integrating new and improved services to day-to-day management activities.

Investigation and Improvement

• Develop, implement and deploy arrangement for monitoring and measurement of KPI’s to effectively demonstrate delivery performance across all areas of the LLWR business, in order to identify deviations and opportunities for continuous improvement, and demonstrate the success/effectiveness of improvement programmes.
• Establish a robust continual improvement culture by investigating all quality failings and ensuring the implementation of necessary changes to prevent re-occurrence.
• To deliver the targets set by the business, in line with the sites Health and Safety and Environmental regulatory framework.
• Deploy arrangements to deliver the investigation of quality related concerns and events, and the identification of appropriate corrective/preventative actions.