Nuclear Waste Services has a vacancy for a Waste Consultant Support to join its busy team in Cumbria.
The purpose of the role will be to undertake a range of expert and business support activities primarily to support the Expert team in identifying, developing, and managing expert service opportunities to grow the expert service. The role will also support the Customer and Expert Team and wider Waste Services department to deliver on the departmental strategy and meet all business objectives.
Roles and Responsibilities
- Arranging various internal and external meetings and workshops including preparing agendas and briefing packs and tracking actions through to completion.
- Collecting data and preparing internal and external reports and dashboards utilising a range of data sources and systems.
- Regularly updating and cleansing the information held in the Waste Services IT Systems.
- Creating and / or contributing to the development of various documents, including internal processes and procedures and external Customer communications.
- Event management e.g., arranging and supporting the facilitation of customer and supplier days, optioneering workshops etc.
- Acting as secretary where required for various boards/committees, liaising with both internal and external members of the committee.
- Responsible for co-ordination of the Waste Services Service Desk activities.
- Coordinating certain improvement projects and supporting horizon scanning by carrying out market / industry research where required.
- Acting as a System Administrator for Waste Services IT systems and supporting the development, testing and roll out of new scope to systems.
- Supporting Waste Services involvement in wider corporate activities and objectives.
- Supporting various marketing activities such as the production of customer surveys and presentation of results, preparing case studies, brochures/guides and customer profiles etc.
- Other adhoc duties as required.
- Knowledge, Skills and Experience
Experience Required
- General knowledge of Nuclear Waste Services and the nuclear waste management industry.
- Excellent written and oral communication skills, with the ability to produce and present information to a high standard.
- Excellent IT skills and experience using a range of software and systems including all Microsoft office tools.
- Excellent people skills with the ability to confidently interact with all levels of internal and external stakeholders.
- Secretarial skills including excellent record keeping, ensuring efficient documentation, minutes and contact records are maintained.
- Pursues projects with energy, drive and a need to finish and can be counted on to get things done.
- Uses own initiative, works unsupervised and manages time to deliver short-term and longer-term tasks to specified timescales.
- Ability to plan work effectively and promptly identify / raise conflicts of priorities.
- Works co-operatively as a member of a team and pro-actively shares knowledge and information to promote effective team working.
- Follows through on customer/ colleague needs and monitors customer satisfaction.
- Adapts quickly to changing situations and direction.
- Understanding of and ability to produce documents to ISO 9001 standard.
Desirable
- A good understanding of Nuclear Waste Services and the services we offer to Customers.
- Extensive experience using Customer Relationship Management software systems such as Workbooks or Salesforce.
- An advanced user of Microsoft Excel and experience of preparing dashboards.
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